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Frequently Asked Questions
What is Coonyo.com?
Coonyo.com is a Cashback and coupons website. It helps you save on all your regular purchases across 500+ shopping websites. Earning Cashback is simple, just login to Coonyo, search for your favourite retailer, click on a deal you like & shop normally at the retailer’s site.
Which retailers can I save on?
Coonyo.com works with over 500 retailers, everyone from Amazon, Flipkart, Dominos and Mobikwik to MakeMyTrip. Just search for you favourite retailer and shop to save on every purchase.
How do I check if my favourite retailers are on Coonyo.com?
If you are looking for a specific retailer, Go to All stores and search store by Alphabet. Alternatively, you can also browse through different offer categories on website, and click on whichever category/product you are interested in.
Do I need to pay to use Coonyo.com?
Not at all. This is a FREE service now. You do not have to pay anything.
How do I contact your Customer Support team?
You can call us at 9440257104, email us at admin@Coonyo.com or directly chat via coonyo online chat service. Our Customer Support is available from Monday to Friday between 10 am & 7 pm IST. We guarantee a 48 hour response time, but usually get back to customer much sooner than that.
How can I earn cashback via coonyo.com?
Login to Coonyo & search for the retailer you want to shop at. On Coonyo’s retailer store page click on a deal you like. This will send you to the retailer's site where you can shop like you always do. You will get your Cashback within 5 Minutes to 72 Hours depending on the retailer you shop at. The status of cashback will be pending until return period is over and approved by merchant(usual time for approval is with in 30 to 90 days). Once you have Rs.100 or more Approved Cashback you can transfer this Cashback to your Bank Account via NEFT or redeem it as an Amazon / Flipkart Gift Cards.
Can I use coupons along with Cashback?
Yes, for many of our retailers we have Cashback offers and coupons. Most retailers pay the same Cashback if you use a coupon code along with it. However, some retailers might pay lesser Cashback and some may not pay any Cashback at all if you use a coupon code. These terms are clearly stated on the retailer’s store page on Coonyo.com so, please ensure you check all the terms & conditions before shopping. You will get cashback on top of all coupons.
What do Pending Cashback mean?
Pending Cashback are those that we have tracked as transactions via Coonyo & have been acknowledged by retailers. However, since they are still within the Return or Cancellation period you cannot transfer or redeem them yet. For example: If you make a purchase from Ajio.com through Coonyo you will get notification from us acknowledging that you have Pending Cashback of Rs. 250 within 5 minutes. Now once the cancellation/return period is over, Ajio.com will confirm this to us. We shall then move Rs. 250 to your Approved Earnings. However, if you cancel your order, the Cashback is cancelled as well.
What do Approved Cashback mean?
Approved Cashback are those that have been approved as valid sales from retailers. Once you have Rs.250 or more Approved Cashback you can transfer this Cashback to your Bank Account or redeem it as an Amazon / Flipkart Gift Cards.
How long after my transaction will I actually get my cashback?
This varies from retailer to retailer. After you do a transaction you will get an email, SMS notification from us within 5 minutes to 72 hours telling you how much Cashback you earned on your purchase. This is called 'Pending' Cashback. Once the return period of your product/s is over/travel is completed, The status of your Cashback will automatically change to 'Approved'. From the time of your purchase it could take between 48 hours to 60 days for your Cashback to get Approved.
Where do I see my cashback balance and history?
Once you’ve logged in, you will see “Cashback Balance” on the top right corner under My account menu of your screen. Click on it and you can see your Cashback Earnings and reports.
Can I visit the retailer directly, and just send you a receipt to get my cashback?
Unfortunately no! To earn Cashback, you MUST login and visit the retailer via Coonyo.com. This way we can track your transaction and award cashback respectively.
The retailer link is not working. What can I do?
Firstly, please try opening the retailer link in another browser (or if possible another computer or mobile device). To ensure that the problem you have is not being caused by your own settings, please allow cookies in your browser settings and clear your cookies & cache before shopping via Coonyo.com If none of this works please contact our Customer Support Team and we can look into this for you. Please provide a clear and concise description of your experience, and include the browser name and version number. If you are getting tracking issue messages, please provide details of your security settings and/or software.
What are some best practices when making a purchase through Coonyo.com?
Why are some stores available in multiple categories?
We visits every store before assigning them to different categories. There are many stores (almost 60%) who do business is multiple areas e.g. Flipkart. You can get everything from books, stationery, and clothing to electronic products at Flipkart. Therefore, Flipkart would show in multiple categories.
What if I cannot find a retailer I am looking for, or if I would like to suggest a new one?
Please feel free to Contact us and let us know which retailer you are looking for. We will try our best to get them on our site!
I made a purchase but have not received any Cashback notification for it. What can I do?
If you made a purchase less than 3 days ago, please wait a little longer. It can take between 5 minutes to 72 hours for retailers to track sales. However, if you made a purchase over 3 days ago but haven’t received an email acknowledging the purchase from us, please submit a Missing Cashback ticket within 10 days from the date of transaction. No Missing Cashback Claims will be accepted after 10 days. Sometimes, retailers fail to track a transaction on their end. After we receive transaction details from you, we can follow this up with the retailer, and attempt to get your Missing Cashback. Here’s how: Log in to Coonyo.com on the top right corner of your navigation bar you will see the 'Missing Transactions' under 'My Account' icon, click on it. Then click on “Missing Cashback”. Here you can see the status of all your existing Cashback enquiries. To add a new Cashback enquiry click on Claim missing Transaction button. To ensure you get your Cashback, please help our customer care team by sharing all the information as requested in the steps.
Why do I need to wait 3 days after my transaction before I can submit a missing cashback claim?
It can sometimes take up to 3 days for a retailer to track a transaction. Hence retailers do not accept any missing tickets before the end of this period.
What information do I need to submit for a Missing Cashback claim?
In order to submit a Missing Cashback claim, you need: retailer name, date, transaction amount, order or transaction reference/ID, and any other details that would help the retailer to track your transaction.
What does the various status for my Missing Cashback claim mean?
You can track the status of your Cashback claim by clicking on the “Missing Cashback” option from your “My Account” page. The meanings of the different statuses are: 1. Pending: This means we have received your query and have passed on the information to the retailer. 3. Approved: This means your Cashback claim query is approved. A query is Approved when the Retailer accepts your Cashback claim. In this case you will be able to see your updated Cashback under your “Cashback Balance” section. Unfortunately the retailer's decision is final and we will not be able to reverse it.
How do I enquire about the status of my Missing Cashback claim?
When you log in to Coonyo.com, you will see 'My Account' icon on the top right corner of the navigation bar and 'Missing Cashback' under it. Then click on “Missing Cashback”. Here, you can see the status of all your existing Missing Cashback claims.
What are the reasons for a cashback to not track or track incorrectly?
Sometimes Cashback is not paid on VAT and delivery amounts. Therefore, if you think your Cashback tracked at a wrong amount then this could be one of the reasons. In some cases the retailer may decline your Cashback because: The purchase was returned, cancelled or the order was amended. The purchase was not completed online. You used another site during your transaction (e.g. a price comparison site). You did not comply with the Terms and Conditions listed on our website and/or the retailer's. You used a voucher code, coupon or gift code not authorized by Coonyo. You disabled cookies on your device and tracking could not be completed. Generally, sticking to the terms and conditions provided on our retailer page and ensuring you follow the recommended process will minimize the risk of anything going wrong.
What happens if my Missing Cashback query is denied?
The retailer holds the sole discretion of determining the validity of your Missing Cashback query. While our team will do their best to resolve your Cashback query, in some cases your Cashback may be declined. Please help us get your transaction approved from the retailer by providing all relevant proofs of purchase. Unfortunately, once a retailer has made a decision it is final and binding.
What is your payment policy? Are there any restrictions or charges?
Our payment policy in detail: Only Approved Cashback can be paid. Pending Cashback cannot be paid till its status has been updated as ‘Approved’ by the retailers. When you have earned a minimum of Rs.250 as Approved Cashback, we can pay the money to your (Indian) Bank Account via NEFT (for free) or as Amazon / Flipkart Gift Cards. Depending on your bank, this payment should reach your account within 4-5 business days for payments via NEFT.
How do I request payment of my Cashback?
When you have earned a minimum of Rs.250 as Approved Cashback, we can pay the money to your (Indian) Bank Account via NEFT (for free) or as Amazon / Flipkart Gift Cards. To request payment, login to your Coonyo account. Under ‘My Account’ on top right corner of the navigation bar, click on ‘Withdraw’. Here you can fill in details of the Bank Account you want us to pay the Cashback to. Please note that only Cashback with ‘Approved’ status can be paid. Until we receive payment from retailers, Cashback remains in ‘Pending Status’ and cannot be paid to you.
How long does it take to receive Cashback via NEFT?
NEFT Payments are processed thrice a week. Depending on your bank, this payment should reach your account within 4-5 business days from the date of your witdhraw request.
I live outside India. How do I get my Cashback paid?
For us to pay your Cashback, you need to have an Indian Bank Account. Your present location does not affect this till the time you have an Indian Bank Account.
How do I change my payment settings?
When you login to your Coonyoo Account, you can see the “My Account” option on top right corner of the navigation bar. Click on “Withdraw”. Here you can enter & amend your Bank Account details that you want us to pay the Cashback to.
Does cash sitting in my account expire?
Absolutely not! This is your money and we want to pay it to you. So even if you have gaps in your usage, the Cashback in your account does not expire. Once you have a minimum of Rs. 250 as 'Approved' Cashback, we can pay the money to your Bank Account. You need a minimum of Rs. 250 as 'Approved' Cashback for each payment request.
How do I change my password?
To change your password, login to your Coonyo Account. On the top right corner of the navigation bar you will see the “Acccount details” icon under "My account". Next click on “Account details”, You can now change your password and click 'Save Changes'.
I've forgotten my password, what should I do?
Click on the Sign-in button. On the login page you will see a link labelled “Forgot Password?” Just click on this and follow the instructions and we will send you an email telling you how to reset your password. Occasionally, the email may arrive in your 'junk/spam' folder. Please ensure that you click on the link in the most recent email in order to reset your password.
Why do I receive emails showing my recorded transactions?
We like to keep our members updated at all times and this email is a confirmation that the retailer has tracked your purchase.