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MY ACCOUNT / MY ORDERS

My Account allows you complete control over your account details.

  • Track the status of your orders
  • Manage/edit your personal data like address, Phone numbers, email ids
  • Manage your wallet and social login accounts

To place your order, follow these steps :

  • Browse through our wide catalog of products until you find your products and add them to cart to continue purchase.
  • Once the cart is all set , proceed to checkout, submit your shipping details, select the desired payment process and confirm your order.
  • We will ship your product on your mentioned shipping address. We take care of delivery logistics, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
  • If you have a user account and were logged in while you placed your order, then you can track your order status from TRACK YOUR ORDER tab.
  • Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via email.
  • If you still have issues, write to us at [email protected], and your issue will be addressed.
  • We’ll send an email with your order information to confirm and another email when your order is shipped out.
  • If you have a user account and were logged in while you placed your order, then you can track your order status from TRACK YOUR ORDER tab.
  • Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via email.

ORDERS & RETURNS

  • We allow return on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.
  • We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.
  • You can cancel your order online before the product has been shipped and your entire order amount will be refunded.
  • Unfortunately, an order cannot be cancelled once the item has been delivered to you.
  • Log into your My Account and go to the ‘My Orders’.
  • In the detailed order page, you will see ‘Cancel’ links against each of the items in that order.
  • Click on the ‘Cancel’ link and once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
  • You can shop on coonyo.com by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own coonyo account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers.
  • Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
  • In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

If you don’t get the return within the promised date, contact us immediately.

  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Products with tampered or missing serial numbers
  • Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories
  • Any consumable item that has been used or installed

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

PAYMENT INFORMATION

  • Coonyo offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that coonyo’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times (CCAvenue payment gateway).
  • You may use Internet Banking, Earned voucher codes, Cash on Delivery and Wallet to make your purchase.
  • If you are not comfortable making an online payment on coonyo.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

COD , NET BANKING , CREDIT CARD/DEBIT CARD .

  • We use CCAvenue and Mobwiki payment gateway to provide you a secure payment experience.
  • Your online transaction on coonyo.com is secure with the good level of transaction security currently available on the Internet.
  • All credit card and debit card payments on coonyo are processed through secure and trusted payment gateways managed by leading banks.

SHIPPING INFORMATION

  • Within your selected city, coonyo.com provides Free Shipping for order above Rs 550. There will be a shipping charge of Rs 29 on orders of Rs. 550 or below.
  • Orders within a city are delivered on the same day on which order has been placed.
  • Your package will get delivered to you on the same day on which order has been placed.

As of now, coonyo doesn’t deliver items internationally.

  • You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

COONYO WALLET INFORMATION

Coonyo Wallet  enables you to shop on coonyo.com multiple times by making a one-time payment of a certain value. This will be added to your Wallet as prepaid balance. When you select the Wallet as the mode of payment for your order, the corresponding amount will be deducted from your Wallet balance.

  • Yes, you can top up your wallet via My Account using CCAvenue payment gateway.

The Wallet feature lets you conveniently make purchases on coonyo

  • Simpler and faster checkout process
  • Failed payments are no more a concern
  • Maintain Wallet balance and make multiple payments without entering card or bank details every single time you place an order
  • Get discounts while paying through wallet balance

In order to use your Wallet balance

  • Add items to your cart
  • Go through the usual check-out process
  • In the payment step of check-out, choose Wallet as the mode of payment

COINS AND REWARDS INFORMATION

Coins refers to reward points earned on every purchase on coonyo.

  • Value of 5 Coins is equal to Rs 1.
  • You can redeem these Coins on your next purchase.
  • View your earned Coins in My Account.
  • Make a purchase on coonyo and earn Coins according to product value.
  • You will be notified about the earned coins on My Account page.
  • While checkout process you will be asked to redeem these Coins before paying through gateway
  • Appropiate amount will be deducted from the total checkout amount after redeeming these coins
  • 5 Coins is equal to Rs 1
  • Coins value may be changed according to our policy

SPONSOR A FRIEND INFORMATION

  • Sponsor a friend is a special feature in which you can refer your freinds and earn coupon vouchers
  • The customer who sponsor gets a coupon voucher and the person who got sponsored will also get a coupon voucher

To sponsor a friend you must follow these :

  • You must be logged in to sponsor a friend
  • You must be an active user of coonyo.com to use this feature
  • The customer who sponsor gets a coupon voucher and the person who got sponsored will also get a coupon voucher
  • You an redeem these coupons on your purchase on coonyo.com

To sponsor a friend you must follow these :

  • You must be logged in to sponsor a friend
  • You must be an active user of coonyo.com to use this feature

Any unanswered questions? Contact Us

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