- Customers can return their order within 15 days of the order delivery.
- All returns must be in unused condition with all original tags and packaging intact.
- The product amount will be credited back to his/her coonyo.com wallet, once we have received the products and quality check is done.
- Refund of shipping and COD charges is not applicable .
- To schedule a return, please fill in the Return Form which is available in the “My Orders” section of your coonyo Account.
- If you choose to self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through a reliable local courier service.
What are the terms and conditions for refund ?
- You can ask for a refund against any of your order within 15 days of its date of delivery.
- All refunds will be credited in your coonyo Wallet which you can use to shop on coonyo.com
- If you are a guest user you will need to register with the email address which you had used to place your order to access wallet
- For any other requests or queries regarding this, kindly write to us at [email protected]
What are the rules for Courier charges refund ?
- For all self-shipped returns, we will provide you a cashback of Rs.100 for shipments weighing upto 500 grams.
- For every next 500 gram slab, an additional Rs.50 will be added to the refund amount.
- For example, a single t-shirt piece weighs around 250 grams which if returned would give you a cashback of Rs.100 in your account.
- If you happen to return 3 t-shirts, your return shipment weighs 750 grams and would give you a cashback of Rs.150.
- Please make sure your courier costs do not exceed our cashback rates. We recommend use ‘Speed Post’ as your courier service.
- Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
- Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
- If the courier cost is lesser than Rs.100, you will still be receiving a cashback of Rs.100.
How long the refund procedure takes ?
The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will reflect in your Coonyo wallet.
Where should I return my product ?
You could courier the product to us at the address mentioned below and we will reimburse courier charges (You will be credited Rs.100 cashback. If courier costs more than Rs.100, please retain your invoice and we will reimburse you accordingly).
I haven't received my refund yet. What should I do ?
- We update our customers through emails once we initiate the refund procedure.
- If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
- For queries you can write to us at [email protected]